• Number of times kicked in metaphorical teeth last month by TPL management: ④

    • If we include Foderick: ⑤

  • Frontline staff on whom management turned the screws: ②


Thin smiles

I was at a branch reopening. I think it was Gladstone. I look up and I see I’m about to bump into Jane Pyper.

Thin smile. “Hi, Joe,” she says.

I say hi and offer the usual congratulations. You know, I continue, when you hit your 100th branch it’s going to be a really big deal.

It will be? she asks with a stone face. Yeah, I tell her, explaining that 100 is a highly symbolic figure. And you’re gonna need to throw a way bigger party for that one, I tell her. I want you to book Aerosmith.

Thin smile.

I’m basically going to stop complaining about the Reference Library Browsery for a while after having been actually listened to – a first – by its new manager.