Chat mode

You can now not only E-mail your questions to a librarian but also actually chat with one. Like a teenager with her girlfriends! Only more serious.

Here’s what it looks like:

Joe Clark Initial Question/Comment: Skill-testing question of a sort: When will there be a way to suggest books for acquisition online?

Thank you for waiting. We will be with you shortly.
Librarian2 has joined this session!
Connected with Librarian2. Your Reference Number for this chat is 11482.

Librarian2: Hi[,] Joe.

Librarian2: I don’t think I understand your question.

Librarian2: Can you elaborate?

Joe Clark: There used to be a way to suggest new books for the library to buy. That disappeared with the new (“improved”) computer system. When do we get it back?

Librarian2: now I understand….

Librarian2: We will be getting a new homepage in the fall.

Librarian2: I think suggesting new books will be one of the features available fairly soon after the launch.

Librarian2: I can’t really give you definite dates, I’m afraid.

Librarian2: You can always go into your branch and make the suggestions in person :)

Joe Clark: all right.

Librarian2: is there anything else I can help you with?

Librarian2 has left this session!
The session has ended!


5 thoughts on “Chat mode

  1. Joe you chat well, better than me, but reportedly like “teenage girls.” I guess we both have a lot to learn

    I tend to prefer TPL’s written “customer feedback” process. Do you ever enter this process, which can theoretically begin at any branch? You might be interested in some of my informative outcomes therein.

  2. Women read tons of books and aren’t the ones who need encouragement. Seriously, if this were an Engineering for Women program, would you object that there needs to be an Engineering for Men equivalent?

    I would say it’s nonsensical to believe men engage in systemic sex discrimination against women authors.

    Oh, and incidentally, your comment is off-topic.

  3. TPL Board on 16 June 2008 accepted in seconds, without audible discussion , a staff recommendation to close KE and CED. Now we learn fom Joe Clark that KE will reopen 25 June 2009. But can Joe next tell us when will CED reopen?
    What are the precise reasons and justifications to close library branches? Does TPL ever offer a cost-benefit analysis of a particular the closure-renovation, or is the entire exercise a boon to the architect-engineer-developer firm?

  4. I dunno, Steve. Why don’t you drop them a line and report back with the results?

    It seems rather nonsensical that a flourishing system like TPL would actually close a branch.

    Oh, and incidentally, your comment is off-topic.

Comments are closed.