Spoke too soon about St. Lawrence

I wrote a quick post, with affection I hoped was obvious, about how St. Lawrence branch was getting a quick paint job and a few repairs.

Wrong. They buggered the old girl.

I walked in and was shocked by two things: Full-on “express” checkout and the fact that the Bookmobile DVD I was carrying didn’t set off the alarm. I’m surprised they put in self-checkout, I told the librarian, because you sure don’t have the volume for it. She instantly gestured that I should be talking to the nearby much older librarian. I said the same thing. Eventually all 99 branches are going to have it, she said. 98, I said. 99, she said, reaching for the list of branches so I could – I gather – sit there with a pen and tally them all up. If you’re thinking about Urban Affairs, they closed that one, I told her.

The returns slot has a shitty piece of paper over it reading RETURNS in Arial that I’m sure will be there forever.

A librarian berated a lady in a scooter loudly in a Chinese accent – while walking smartly away from her – that that’s where returns go.

Magazines are hidden in a corner. Every shelf looks like every other shelf. Let’s not even talk about the shitty labelling of everything.

I decided to get the fuck out of there. I went through the inside door and looked for the automatic-door button. Gee, is it where I think it is? I went back: Yes, it’s still at shin level next to the giant barriers now erected at the door. Nobody who needs the automatic door will be able to position a scooter or wheelchair by the button, lean over to press it at a weird angle, back up, circle all around, and line up perfectly straight to wheel through the now gated and alarmed exit toward a door that will by then be closing right on their faces. (What if you’re in a walker?)

I tried talking about this to the old lady. “Have you considered repositioning—”

“The rug? No! The door? I don’t understand your question.”

“Because you aren’t letting me finish.”

I was then asked to write it down on a comment form or something to save her the trouble – as she admitted – of having to call Facilities. Are you not the branch head? I asked her.

During this whole visit, that librarian did no visible work and often simply leaned on her elbows talking to other patrons. This is the mentality “self”-checkout produces: Don’t disrupt my boredom by talking to me.

St. Lawrence: Number 2 with a bullet of worst RFID renovations after Yorkville.

A spirit of caring and sharing and open dialogue with critics

I wrote to the Toronto Public Library board of directors calling for a moratorium on the gutting and defacement of old branches to install godforsaken RFID self-checkout systems, which do not actually work.

In a display of TPL technical acumen I have come to expect, Director of Branch Libraries Anne Bailey sent along a response – in the form of a scanned-image PDF. I assume this was a deliberate choice given that I am a journalist and an accessibility expert (in fact, I know a great deal about accessible PDF). I assume it was meant to frustrate reading of, quotation from, and distribution of their actual response. Let’s set that aside for a moment.

Bailey trots out various statistics that show most people use self-checkout (they have no choice) and most people like it. The latter says nothing about the endemic failures of the system, nor anything about staff who sit behind a desk and ignore you, or get angry at you when you bring a book near the antenna, or who initially tell you to go use that terminal over there instead of listening to your question, or yell at you from behind the desk when a book you’re carrying sets off their alarm, or chase you up the stairs when that latter thing happens.

Bailey is one of two people this week to insist the old Yorkville desk was not marble. Pictures or it didn’t happen, as the kids say. Neither of these people made a case as to why its replacement had to be MDF and so badly designed that staff can’t actually sit behind it or store a returned book there. Other than that, she pretty much ignores my objections and attested experience. She says nothing about gutting historic library branches, for example, just to convert its entire collection into miniature radio transmitters.

Bailey also promises that improvements to the user interface are coming. Someone else told me that to my face recently, in an actually helpful and informative way. Agincourt branch is the testbed, I was told, a fact TPL has been at pains not to publicize. Language choice on the system is better, there are fewer steps to take, and the crucial deactivation of security bit happens earlier in the process.

I am willing to accept these reports are accurate. But let’s refresh our memories here.

Exclusive! RFID-system menus!

• 

  So! When the alarm blares even though you checked your book out at another branch, it’s because somebody at that branch failed to press a single key, F4. Such laziness or carelessness is quite common, as we know.

• 

  Yes, you can theoretically check your own books in. Let’s not give them any ideas.

• 

This Is Your Branch on Tags: Inopportune RFID placement (4)

Fourth of a series.

This is in fact Stefan Sagmeister’s Things I Have Learned in My Life So Far, a box set of booklets you can read in almost any order:

This Is Your Branch on Tags: Inopportune RFID placement (3)

Third of a series.